Complaints

Do you have a formal complaint?

At Blockrise, we strive to deliver the best service to our clients and value your feedback as it helps us continually improve.

Submitting a complaint


If you have a complaint, you can submit it through any of the following methods:

• Online: Fill out and submit the online complaint form.
• Mail: Download the complaint form below, and send your completed form to:

  Blockrise Capital B.V.

  Attn: Complaint Handler

  Blaak 555 (23rd floor)

  3011 GB Rotterdam

  The Netherlands

We accept complaints in both Dutch and English.

Complaint Handling Procedure

• Our Complaint Handler will notify you within five working days about the admissibility of your complaint.
• Decisions will be communicated without undue delay and no later than eight weeks from the receipt acknowledgement.
• Complaints will be addressed and responded to free of charge.
• All complaints, regardless of their status or outcome, will be registered in our complaints register.

Want to submit a complaint?

We accept complaints in both Dutch and English, through any of the following methods:

Online:

1. Open the complaints form.
2. Fill in the form with the required details.
3. Submit the complaint.

Mail:

1. Download the complaints form with the button below.
2. Print and fill out complaint form.
3. Mail the filled out form to our postal address.